何 明 卓

RPA开发工程师 · 技术支持 · 运维
📱 188-7492-7059
✉ 18874927059@163.com
📍 上海市浦东新区

教育背景

上海第二工业大学
智能制造与工程学院 · 通信技术(专科)
2019.09 – 2022.06
主修:数字信号处理、电路与电工、移动通信、无线网络、数据库、传感技术、面向对象编程、通信专业英语

核心优势

专业技能

RPA平台:影刀、实在智能、艺赛旗、阿里云RPA、UiBot、Automation Anywhere
AI/大模型:大模型API调用、RAG、多智能体协作、Prompt工程、向量数据库、SFT微调方案设计
开发与自动化:Python(精通)、HTML、JavaScript、Playwright、OpenCV、OCR图像识别
数据与数据库:pandas、openpyxl、SQL(复杂查询、多表关联、子查询、聚合函数)
运维与办公:Android固件测试、USB通信机制、Helpdesk桌面运维、PHPCMS网站维护、英文读写沟通、Office套件

Mingzhuo He

RPA Developer · Technical Support · Operations
📱 +86 188-7492-7059
✉ 18874927059@163.com
📍 Pudong, Shanghai, China

Education

Shanghai Second Polytechnic University
School of Intelligent Manufacturing · Communication Technology (Associate)
Sep 2019 – Jun 2022
Core Courses: Digital Signal Processing, Circuit & Electrical, Mobile Communications, Wireless Networking, Database, Sensing Technology, OOP, Technical English

Core Strengths

Technical Skills

RPA Platforms: Yingdao, Shizaizhineng, Yisaiqui, Alibaba Cloud RPA, UiBot, Automation Anywhere
AI/LLM: API calls, RAG, multi-agent, Prompt Engineering, vector DB, SFT design
Dev & Automation: Python (proficient), HTML, JavaScript, Playwright, OpenCV, OCR
Data & DB: pandas, openpyxl, SQL (complex joins, subqueries, aggregations)
Ops & Office: Android firmware testing, USB mechanisms, Helpdesk, PHPCMS maintenance, English reading/writing, Office Suite

工作经历

上海泓明供应链有限公司 · RPA开发工程师2024.11 – 至今
  • 独立负责RPA自动化流程全生命周期开发,承接业务部门需求,完成需求调研、方案评估、流程开发、上线调试及后期迭代维护,累计交付近200个项目,同步输出完整开发文档与操作手册。
  • 实现多源数据自动化处理:针对Excel、PDF文档完成数据自动抓取、提取与录入;运用OCR图像识别技术完成非结构化数据识别、数据清洗与格式标准化转换,有效替代人工重复录入工作。
  • 完成RPA机器人与ERP、CRM业务系统的自动化交互对接,实现业务数据自动流转,减少人工操作失误,显著提升业务处理效率。
  • 常态化对接业务部门,深度挖掘业务痛点,梳理自动化落地场景,持续优化现有RPA流程,保障机器人7×24小时稳定运行,及时处理流程异常故障。
上海小派虚拟现实科技有限公司 · 技术支持工程师2023.12 – 2024.10
  • 面向VR硬件产品输出软硬件一体化基础解决方案,对接海外客户完成技术咨询、问题答疑与需求收集,双语同步反馈产品问题至研发团队,推动问题闭环。
  • 负责Android固件版本全流程测试:搭建测试环境,执行功能测试、兼容性测试与稳定性测试,记录并复现BUG,输出标准化测试报告,推动版本迭代优化。
  • 基于Windows环境开展PC端应用开发与调试,深入分析设备端Android/Linux底层USB机制,解决设备识别失败与连接异常问题;完成驱动适配、固件升级功能开发与产线联调,设备识别成功率提升至99%,支撑产品顺利落地。
  • 整理客户常见问题知识库,沉淀操作手册与故障排查指南,降低重复沟通成本,提升客户问题闭环效率。
农开集团有限公司 · Helpdesk技术运维2023.02 – 2023.11
  • 承担Helpdesk技术支持核心职责,承接内部员工业务系统、办公平台、门户网站的故障报修、问题排查与需求受理,精准定位软硬件及网站后台各类问题,建立并维护问题处理台账,保障内部业务系统稳定可用。
  • 负责集团内部IT设备日常运维管理,包括办公电脑、打印机、网络设备的安装配置、故障排查与日常维护,确保办公环境设备正常运转。
  • 基于PHPCMS框架负责集团官方网站运维、内容迭代更新与页面功能维护,完成内容发布、BUG修复、后台权限管理,保障网站正常对外访问与信息及时更新。

项目经历

◆ VR一体机USB连接管理及固件升级工具开发
技术方案:负责VR一体机(Android/Linux底层)在Windows环境下的USB连接管理及固件升级工具开发。基于WinUSB与SetupAPI实现设备枚举、驱动动态加载及USB通信建立;开发ADB通信模块,完成设备模式切换、状态查询与日志抓取;设计Fastboot固件升级模块,支持分区解析、分块写入、断点续传与完整性校验。同时深入研究设备端Linux USB Gadget驱动框架与Android USB配置机制,协同固件组优化adbd启动时序,确保连接链路稳定可靠。
技术挑战:①驱动绑定冲突:部分设备VID/PID与Windows内置驱动规则冲突,通过修改inf文件精确匹配VID/PID并设置正确GUID,结合SetupAPI动态加载驱动消除黄色感叹号;②USB模式切换失败:设备默认以MTP模式启动,ADB链路无法建立,通过分析设备端Linux USB Gadget的sysfs配置及Android属性机制,定位adbd启动时序缺陷,在PC端检测到设备后主动发起模式切换指令,并配合固件组修复设备端启动逻辑;③固件升级中断:产线升级过程中USB传输超时导致写入中断,在Fastboot写入流程中加入分块传输、CRC完整性校验及断点续传机制,升级失败时自动重试并记录日志。
成果:设备连接识别成功率从85%提升至99%,连接异常自动恢复时间由平均2分钟缩短至5秒内;固件升级成功率从90%提升至98%,支撑产线日均500+台设备稳定升级;输出《VR设备USB连接异常排查手册》覆盖15种常见故障场景,售后问题处理效率提升40%,有效支撑产品量产与用户侧稳定使用。
◆ 单一窗口通用报关单数据抓取
技术方案:基于Playwright构建自动化框架,专用于高效抓取单一窗口通用报关单数据。通过精确模拟浏览器操作与解析接口返回数据,确保报关单关键信息(包括表头表体、回执号等)及PDF文档的精准获取。支持多终端数据同步更新与历史数据的快速回溯。
技术挑战:①动态DDT(动态数据令牌)链接定位:通过深入分析页面源码并执行自定义JavaScript代码,调用page.evaluate()成功提取动态生成的DDT值;②加密表体数据解析:调用解密函数实现对加密数据的有效解码;③动态建表机制:针对接口返回字段的动态变化,通过ALTER TABLE语句实现表结构自动调整,优化数据库适应性与扩展性。
成果:数据抓取准确率提升至99.5%以上,自动化流程效率提升70%,历史数据回溯响应时间缩短至分钟级别,大幅减少人工操作,极大提升整体业务效率和数据准确性。
◆ 滑块验证码自动化识别与拖拽系统
技术方案:基于OpenCV开发滑块验证码自动拖拽系统。离线阶段通过自适应高斯阈值二值化、findContours轮廓提取、面积过滤(0.5~1.5倍缺口面积)与matchShapes Hu矩形状匹配精准定位缺口终点坐标;在线阶段设计实时反馈闭环拖拽机制,循环使用mss截屏与缺口模板实时匹配,动态调整拖拽位移(每次移动剩余距离的1/1.2并附加随机纵向偏移),差距小于3像素时释放鼠标完成验证。
技术挑战:①缺口定位精度:背景图存在大量相似干扰轮廓,通过面积过滤缩小候选范围,再用Hu矩形状相似度排序取Top3候选,计算最右端坐标,有效降低误匹配率;②拖拽实时性:验证码页面存在超时限制,设计实时反馈闭环,单次循环耗时控制在0.3秒左右,整体拖拽在9次内收敛;③拟人化轨迹:引入非等比例步长(每次移动剩余距离约83%)和随机纵向抖动(5~10像素),避免机械式匀速拖拽,降低被行为检测识别的风险。
成果:滑块验证码自动通过率达到90%以上,单次验证平均耗时控制在3秒以内。该模块已应用于日常数据采集任务中,有效减少人工打码成本约60%。方案中的轮廓匹配与实时反馈拖拽逻辑具有较好的可迁移性,可适配不同尺寸和样式的滑块验证码。
◆ 商品HS归类智能体系统产品设计文档
技术方案:负责商品HS归类智能体系统架构设计与开发,采用「多模态输入→规则MCP生成候选税号→双库RAG检索→大模型决策」基础架构。设计多智能体协作架构,包含规则智能体、案例/法规检索智能体、推理智能体、反证智能体、复核智能体,由编排调度智能体统一协调。构建加权双库RAG体系(权威案例库+税则法规库),实现双向量召回、低相似度过滤、税则正反条文检索。实现前置归类总规则硬校验、四维加权打分(规则40%+案例30%+条文20%+原则10%)、反证推理机制。建立人工复核回流闭环,修正样本自动增量更新向量知识库,实现规则、模型、知识库持续迭代。
技术挑战:①候选税号漏筛:设计三级规则分层执行(法定强制规则+行业细分Python规则+通用兜底规则),配套MCP接口超时熔断与3次指数退避重试,按匹配得分输出TopN候选税号,候选漏筛率≤3%;②RAG检索噪声大:采用「商品特征向量+语义向量」双向量召回,核心特征加权放大,自动过滤相似度<0.6低质量干扰案例,引入重排序模型精准重排,检索干扰案例过滤率≥90%;③复杂商品推理:针对多功能复合品、成套货品、半成品等复杂商品,设计多智能体协同推理+反证验证+复核质疑机制,低置信度结果自动触发二次校验,复杂商品归类准确率≥80%。
成果:通用标准商品一次归类准确率≥92%,复杂商品归类准确率≥80%,人工复核修正率≤8%,高风险单据占比≤15%。系统支持单商品实时归类(P95≤2s)与批量异步处理(≥50条/分钟),具备高并发、接口容错、全链路日志溯源等工程稳定能力,有效降低人工归类工作量并满足报关监管合规要求。

自我评价

具备多岗位技术实战经验,技术栈覆盖Python开发、RPA全平台实施、AI大模型与RAG应用、Web自动化、计算机视觉、数据处理与SQL数据库。主导过商品归类智能体、滑块验证码识别、VR设备USB连接管理等多个技术项目,具备从需求调研到上线运维的完整工作链路能力。拥有海外客户对接经验与英文技术沟通能力,擅长挖掘业务痛点并落地自动化与AI解决方案,学习能力强。

Work Experience

Shanghai Hongming Supply Chain Co., Ltd. · RPA DeveloperNov 2024 – Present
  • Independently managed full lifecycle of RPA automation projects: requirements gathering, solution evaluation, development, deployment, and iterative maintenance; delivered nearly 200 projects with complete documentation and user manuals.
  • Automated multi-source data processing: extracted and entered data from Excel, PDFs, and images using OCR; performed data cleaning and format standardization, effectively replacing manual repetitive entry.
  • Integrated RPA bots with ERP and CRM systems to enable automatic data flow, reducing human errors and significantly improving operational efficiency.
  • Regularly engaged with business departments to identify pain points, optimize existing RPA workflows, ensured 7×24 stable operation, and promptly resolved exceptions.
Shanghai Xiaopai Virtual Reality Technology Co., Ltd. · Technical Support EngineerDec 2023 – Oct 2024
  • Provided integrated hardware/software solutions for VR products; supported overseas clients with technical consultations, issue triage, and bilingual feedback to R&D teams to close loops.
  • Managed full-cycle Android firmware testing: set up environments, performed functional, compatibility, and stability tests, reproduced bugs, and delivered standardized test reports to drive version iterations.
  • Developed PC-side applications under Windows; deeply analyzed Android/Linux USB mechanisms to resolve device recognition and connection failures; implemented driver adaptation and firmware upgrade tools, achieving 99% device recognition rate and supporting mass production.
  • Compiled knowledge bases and troubleshooting guides to reduce repetitive communication and improve issue resolution efficiency.
Nongkai Group Co., Ltd. · Helpdesk Technical OperationsFeb 2023 – Nov 2023
  • Provided Helpdesk support for internal business systems, office platforms, and corporate portals; diagnosed hardware/software and web backend issues, maintained issue tracking logs to ensure system stability.
  • Managed daily IT equipment maintenance (computers, printers, network devices) including installation, configuration, troubleshooting.
  • Maintained and updated the group's official website based on PHPCMS, including content publishing, bug fixes, and backend permission management.

Projects

◆ VR All-in-One USB Connection Management & Firmware Upgrade Tool
Technical Approach: Developed a Windows tool for USB connection management and firmware upgrades for VR headsets (Android/Linux based). Leveraged WinUSB/SetupAPI for device enumeration, driver loading, and USB communication; built ADB modules for mode switching, status query, and log capture; designed Fastboot upgrade with partition parsing, chunked writing, CRC validation, and auto-retry with breakpoint resume. Collaborated with firmware team to optimize adbd startup timing and Linux USB Gadget configuration.
Challenges: ① Driver binding conflicts – resolved by modifying INF files to match VID/PID and using SetupAPI to dynamically load drivers. ② USB mode switching failure – analyzed sysfs and Android property mechanisms to fix adbd startup sequence, proactively sending mode switch commands. ③ Upgrade interruptions – added chunked transfer, CRC checks, and breakpoint resume; auto-retry on timeout.
Results: Device recognition rate improved from 85% to 99%, recovery time from 2 minutes to <5 seconds; firmware upgrade success rate from 90% to 98%, supporting 500+ units/day on production lines; delivered a troubleshooting manual covering 15 common failure scenarios, improving after-sales efficiency by 40%.
◆ Single Window General Customs Declaration Data Scraping
Technical Approach: Built a Playwright-based automation framework to accurately capture declaration data (header, body, receipt number, PDFs) from the Single Window platform. Supported multi-terminal synchronization and fast historical data retrieval.
Challenges: ① Dynamic DDT (Data Token) link extraction – executed custom JavaScript via page.evaluate() to obtain real-time DDT values. ② Encrypted table body decryption – called decryption functions to decode data. ③ Dynamic table creation – used ALTER TABLE to auto-adjust schema based on varying API response fields.
Results: Data accuracy ≥99.5%, automation efficiency improved by 70%, historical query time reduced to minutes, dramatically reducing manual workload.
◆ Slider CAPTCHA Automation Recognition & Drag System
Technical Approach: Developed an OpenCV-based automatic slider CAPTCHA solver. Offline: used adaptive Gaussian threshold, contour extraction, area filtering (0.5~1.5× gap area), and Hu-moment matching to locate the gap. Online: designed a real-time feedback loop using mss screenshots, dynamically adjusting drag displacement (1/1.2 of remaining distance + random vertical offset) until gap <3px.
Challenges: ① Gap localization accuracy – filtered contours by area and ranked top 3 by Hu-moment similarity to reduce false matches. ② Real-time performance – each cycle completed in ~0.3s, convergence within 9 iterations. ③ Human-like trajectory – used non-linear steps and random jitter to avoid detection.
Results: Success rate ≥90%, average time ≤3 seconds, reduced manual CAPTCHA cost by ~60%. The approach is portable to various slider styles.
◆ Commodity HS Classification Agent System Product Design
Technical Approach: Led the architecture and development of an HS classification agent system based on "Multi-modal input → Rule MCP generating candidate codes → Dual-source RAG retrieval → LLM decision". Designed a multi-agent collaboration framework including Rule Agent, Case/Regulation Retrieval Agent, Reasoning Agent, Counter-evidence Agent, and Review Agent, orchestrated by a Scheduling Agent. Built a weighted dual-source RAG (authoritative case base + tariff regulation base) with dual-vector recall, low-similarity filtering, and positive/negative clause retrieval. Implemented hard validation of GIRs, four-dimensional scoring (Rule 40% + Cases 30% + Clauses 20% + Principles 10%), counter-evidence reasoning, and a human review feedback loop for incremental knowledge base updates.
Challenges: ① Candidate code omission – designed three-tier rule execution (mandatory + industry-specific Python rules + fallback), with MCP timeout circuit-breaking and 3× exponential backoff retry; candidate omission rate ≤3%. ② RAG noise – used dual-vector recall with feature weighting, filtered low-similarity (<0.6) cases, and applied reranking to reduce noise by ≥90%. ③ Complex goods reasoning – employed multi-agent collaborative reasoning with counter-evidence and review mechanisms; auto-triggered secondary verification for low-confidence results, achieving ≥80% accuracy for complex goods.
Results: Accuracy ≥92% for standard goods and ≥80% for complex goods; human correction rate ≤8%; high-risk documents ≤15%. Supports real-time classification (P95≤2s) and batch processing (≥50 items/min) with high concurrency, fault tolerance, and full logging, significantly reducing manual workload while meeting customs compliance.

Self Evaluation

Multi-role technical professional with hands-on experience in Python development, RPA full-platform implementation, AI/LLM & RAG applications, web automation, computer vision, data processing and SQL databases. Led projects including HS classification agent, slider CAPTCHA solver, and VR USB connection tool – covering end-to-end capabilities from requirement analysis to production O&M. Experienced in overseas client support and English technical communication, skilled at identifying pain points and delivering automation & AI solutions. Fast learner with strong problem-solving mindset.